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FAQs

What is the meaning of KIOKKO? TOP

KIOKKO (kee-oh-ko) is of Japanese origin and it means "child born of happiness".

What payment methods do you accept? TOP

We accept PayPal.

PayPal is the company we use to process our credit card payments. Your payment goes directly to PayPal and then we receive the funds. It is a safe and secure method for shopping on the internet. Your financial information is never shared and your data is protected using the highest commercially-available encryption technology.

Payments are fast and instant.  You may use all major credit cards to pay us via PayPal and there is absolutely no service fee. PayPal is the global leader in online payment solutions and is the preferred method for shoppers - it has more than 96 million account members worldwide. To learn more, please visit www.PayPal.com

Do I need a PayPal account to place an order? TOP

No, you do not need a PayPal account to place an order. You can go through the checkout with any credit card. PayPal will give you the option of setting up a free account after the transaction but you are not obligated to do so.

Can the shipping address be different from credit card billing address? TOP

Yes, you are given this option during checkout.  Please note that we can only ship to one address per order.  Should you have more than one item in your order, and need them to be shipped to different addresses, multiple orders will need to be processed. 

Do you offer refunds and exchanges? TOP

Your satisfaction is important to us!  We will gladly exchange or return your item(s) within 14 days of the original purchase date, less the shipping charges.  The item(s) must be unused and returned with its original tags and packaging intact. 
Please note that we cannot accept exchanges or returns on custom orders.  All shipping costs incurred in the return or exchange of items are the buyers responsibility, unless the return is due to an error made by KIOKKO.  Please contact us prior to sending anything back for a return or exchange. 

What currency is used? TOP

 All prices are in Canadian Dollars.

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